Zen Link problems

Connection Failed in the app

1. Put your phone on the same Wi-Fi as the Zen Link, on a network that supports 2.4 GHz.
2. Tap Try Again.
3. Still failing? Turn off mobile data on the phone and retry.
4. If the router has 2.4 GHz switched off, turn it back on in the router settings or ask your internet provider.

App cannot find the Zen Link

1. Make sure the Zen Link has power and is on Wi-Fi or within Bluetooth range.
2. Put your phone on the same Wi-Fi network as the Zen Link.
3. Check the router still allows 2.4 GHz. The Zen Link uses only that band.
4. Tap Retry.

Wi-Fi will not connect

1. Wait for the Zen Link to go back to setup mode (blue light). If it does not, hold Config for 5 seconds.
2. Check the password and that the network supports 2.4 GHz.
3. Enter the Wi-Fi details again when the Zenlink app asks.

No headset audio on PS5

A 3.5 mm headset in the DualSense gets no sound while the controller is on Bluetooth to the Zen: wire the controller to A2 or A3, or use a USB or wireless headset connected straight to the PS5.

PS5 will not connect

On the PS5, set Settings > Accessories > Controller (General) > Communication Method to Use USB Cable, then check the rest of zen-link-ps5.

Red light

Count one group of blinks, note whether they are short or long, and look it up in zen-link-light.