Refund Policy

Your 14-day right to change your mind, and where it ends

Because you are buying online without meeting us, the law normally gives you 14 days from the day you place your order to change your mind for any reason and get your money back. That is the starting point, and it is a real right.

Digital content is treated differently, because once it is delivered it cannot be handed back. At checkout you are asked to agree to two things at once:

that you want us to start supplying your script straight away, before the 14 days are up, and that you understand you lose your right to change your mind once we start supplying it.

If you agree to that, supply starts the moment your payment goes through and the script becomes available in your account, and at that point your right to change your mind is gone. That is the rule the law sets, and it is the one we apply.

So if you have downloaded a script, compiled it, or loaded it onto your Cronus Zen, you are not entitled to a refund for changing your mind. Loading it onto the device happens after supply has already started, so by then the right is long gone. This applies however little you have used it and whether or not you got the result you hoped for. A script that works as described is not refundable because you did not enjoy playing with it, because you are not as good at the game as you expected, or because you have bought something similar elsewhere.

If you do not agree to immediate supply, we will not release the script until the 14 days have passed, and you may cancel at any point before then for a full refund. Tell us on our Discord server if that is what you want.

None of this affects your rights if the script is faulty, does not match how we described it, or is not fit for a purpose you told us about. Those rights survive, and they are set out below.

Cancelling a Club membership

You can cancel a Club membership at any time from the link in any Paddle receipt, at paddle.net, or by asking us on our Discord server. Cancelling stops the next payment. It does not refund the period you are in, and your access continues until the end of that period.

The Club has two halves and they cancel differently. The files you receive as a member are digital content and are covered by the section above. Access to the community, the Studio and support is a service. If you ask us to start that service straight away and then cancel within the first 14 days, we may keep a proportionate amount for the part of the period you have already had, and we will refund the rest.

If we close your account for breaking these terms, we do not refund the period you are in. If we stop running the Club altogether, we will refund the unused part of anything you have already paid.

If something is wrong with what you bought

The law says that anything digital we sell you must be of satisfactory quality, must be fit for any purpose you told us about before you bought it, and must match the way we described it. We cannot take those rights away from you, and nothing on this page or any other page on this site is meant to.

If a script does not meet that standard, tell us. You are entitled to ask us to repair or replace it, free of charge and within a reasonable time. If we cannot do that, or doing it would take too long or cause you significant inconvenience, you are entitled to a reduction in the price, and that reduction can be as much as the full amount you paid.

For the first six months after you buy, if a script does not work as it should, the law assumes the problem was there from the start, and it is for us to show otherwise rather than for you to prove it.

If a script damages your Cronus Zen, your console or other software you own, and that damage happened because we did not use reasonable care and skill, we will repair the damage or compensate you for it.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

To make a claim, get in touch on our Discord server with your order details and a description of what is wrong. Tell us what you tried, what your Zen did, and which game and platform you were on, because that is almost always what we need in order to fix it.